Privacy Policy

Last Updated: March 24, 2025

This Privacy Policy explains how Vilsee, Inc. ("Vilsee," "we," "our," or "us") collects, uses, shares, and protects information in connection with our website, services, and software applications (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when using our Services:

• Account Information: When you register for an account, we collect your name, email address, and other information associated with your Google account through our Google OAuth authentication process.
• User Content: We collect and store the content you upload or input for visualization processing, including text, data files (CSV, Excel, PDF), and any other information you choose to provide.
• Payment Information: If you subscribe to our paid services, we collect payment information through our payment processor, Stripe. Vilsee does not directly store your full credit card information.
• Communications: We collect information when you communicate with us, including support requests and feedback.

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information:

• Usage Information: We collect information about your interactions with our Services, such as the visualizations you create, features you use, and time spent on the platform.
• Device Information: We collect information about the device you use to access our Services, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior, preferences, and how you use our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing and fulfilling your requests, including generating visualizations based on your input data
• Processing your subscription payments and managing your account
• Sending you technical notices, updates, security alerts, and administrative messages
• Responding to your comments, questions, and customer support requests
• Monitoring and analyzing trends, usage, and activities in connection with our Services
• Detecting, preventing, and addressing technical issues, fraud, and other illegal activities

3. How We Share Your Information

3.1 Service Providers

We share specific information with third-party vendors who perform services on our behalf:

• Cloud Services: For content delivery, computing, and storage
• Database Services: For storing account information and usage statistics
• Authentication: For user login and identity verification
• Payment Processing: For processing subscriptions and payments
• AI Services: For content analysis and visualization

All service providers are contractually obligated to use the information only for the purposes listed above and in accordance with our instructions. We have Data Processing Agreements in place with each provider that prohibit them from using your data for their own purposes.

3.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency). Before disclosing any information, we will:

• Evaluate each request to ensure it is legally valid
• Limit the disclosure to only what is legally required
• Attempt to notify affected users when legally permitted

4. Your Choices and Rights

4.1 Account Information

You can update, correct, or delete your account information at any time by logging into your account settings. If you wish to delete your account entirely, please contact our support team at [email protected].

4.2 Communication Preferences

You can manage your communication preferences as follows:

• Marketing Communications: You can opt out by clicking the "unsubscribe" link in any marketing email or by contacting us
• Service Communications: Essential notifications about your account, security, or legal matters cannot be opted out of

4.3 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw previously given consent

4.4 Exercising Your Rights

To exercise your privacy rights, please contact us via email at [email protected]

5. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data in transit is encrypted using TLS protocols; sensitive data at rest is encrypted using strong encryption
• Access Controls: Strict role-based access controls, multi-factor authentication, and principle of least privilege
• Monitoring: Continuous monitoring for suspicious activities and unauthorized access attempts
• Employee Training: Regular security awareness training for all employees

6. Children's Information

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. For users in the European Economic Area, we do not knowingly collect personal information from children under 16 without parental consent.

If we learn that we have collected personal information from a child under the applicable age limit without parental consent, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe we have collected information from your child under the applicable age limit, please contact us at [email protected] so that we can delete the information.

7. Third-Party Links and Services

Our Services may contain links to other websites, products, or services that are not owned or controlled by Vilsee. This Privacy Policy only applies to information collected by our Services. We are not responsible for the privacy practices of any third-party services, and we encourage you to review their privacy policies before providing them with any personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Notify you by email at least 30 days before the changes take effect (for users with registered email addresses)
• Post a notice on our website highlighting the changes
• Update the "Last Updated" date at the top of this Privacy Policy

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through one of these channels:

• Email: [email protected]

Effective Date: March 24, 2025